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FAQs

We’re here to help with any questions you may have about adaptive equipment and vehicle modifications.

Accessibility Program

Contact the Customer Care Center at 1-888-848-3673 and a representative will assist you.

Please visit your Ford Dealer for complete program details, including program effective dates and eligible vehicles.

A claim must be submitted within 12 months of the reported sale date.

Your Ford Accessibility Program reimbursement will arrive two to four weeks after your Ford Dealer has submitted your claim.

No. If you already have equipment you’re going to transfer, or you know what equipment you need, it is not necessary for you to have an evaluation at an assessment center. However, it could be beneficial to have an evaluation done every few years.

Financial

No. The Accessibility reimbursement can only be processed after you have supplied your Ford Dealer with your vehicle bill of sale and paid invoice for your adaptive equipment/installation.

Yes. The Ford Accessibility financial reimbursement may be combined (after the bill of sale has been completed) with all other public and private offers in effect at the time of purchase or lease.

Yes. A-, X- and Z-Plan vehicles are eligible as long as they meet Ford Accessibility vehicle eligibility requirements.

Yes. Adaptive equipment required to transport a person with a physical disability is covered, to a maximum of $1,000*.

Equipment

Adaptive equipment is defined as any installed device that makes it easier for persons with special needs to drive or be transported in a vehicle. Equipment that can be factory installed, or that is considered a factory option by Ford, is not eligible. Equipment which is not clearly related to a specific medical need, such as aftermarket alert hearing devices, swivel seats, pedal extensions and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical professional.

You may take your vehicle to the adaptive equipment installer of your choice. You should verify information, check with adaptive equipment manufacturers and obtain complete references before any services are rendered.

However, vehicle modifications must be done by a Ford Qualified Vehicle Modifier (QVM) to maintain reimbursement eligibility.

Yes. The cost of transfer installation to your new vehicle is eligible for a maximum of a $1,000* reimbursement. Simply submit the receipt to your Ford Dealer as an adaptive equipment invoice.

Need Assistance?
Ford Accessibility Customer Care Center
Canada Mobility Centre
* With the purchase or lease of an eligible new Ford or Lincoln vehicle. See your Ford or Lincoln dealer for complete details. Total not to exceed $1,000.
We're here to help with any questions you may have about adaptive equipment and vehicle modifications.