FAQS - Frequently Asked Questions
How do I apply for reimbursement?
Contact the Customer Care Center at (800) 952-2248 and a representative will assist you.
What is the time period of the Ford Accessibility Program?
Please visit your Ford Dealer for complete program details, including program effective dates and eligible vehicles.
A claim must be submitted within 12 months of the reported sale date.
How long does it take to receive my check?
Your Ford Accessibility Program reimbursement will arrive two to four weeks after your Ford Dealer has submitted your claim.
Is it necessary for me to visit an assessment center before I qualify for Ford Accessibility reimbursement?
No. If you already have equipment you're going to transfer, or you know what equipment you need, it is not necessary for you to have an evaluation at an assessment center. However, it could be beneficial to have an evaluation done every few years.
May I use the financial reimbursement toward the purchase or lease of my vehicle?
No. The Accessibility reimbursement can only be processed after you have supplied your Ford Dealer with your vehicle bill of sale and paid invoice for your adaptive equipment/installation.
Can the Ford Accessibility financial reimbursement be used in combination with other incentives or rebates?
Yes. The Ford Accessibility financial reimbursement may be combined with all other public and private offers in effect at the time of purchase or lease.
Are Ford Accessibility benefits available if I purchase or lease a new vehicle under the Ford A-, X- or Z-Plans?
Yes. A-, X- and Z-Plan vehicles are eligible as long as they meet Ford Accessibility eligible vehicle requirements.
If I have a family member who requires adaptive equipment assistance to enter or ride in my new vehicle, will Ford Accessibility cover the cost of the equipment for that person?
Yes. Adaptive equipment required to transport a person with a physical disability is covered, up to the $1,000 maximum.
What adaptive equipment
qualifies for the financial reimbursement?
Adaptive equipment is defined as any installed device that makes it easier for persons with special needs to drive or be transported in a vehicle. Equipment that can be factory installed, or is considered a factory option by Ford, is not eligible. Equipment which is not clearly related to a specific medical need, such as aftermarket alert hearing devices, swivel seats, pedal extensions and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical professional.
Can I go to any adaptive
equipment installer or do I need to go to someone on the
Accessibility Resource Guide listing?
You may take your vehicle to the adaptive equipment installer of your choice. The list is provided for reference only - no endorsement is intended. You should verify information, check with adaptive equipment manufacturers and obtain complete references before any services are rendered.
However, vehicle modifications must be done by a Ford-accredited Qualified Vehicle Modifier (QVM) to maintain reimbursement eligibility.
Will Ford Accessibility
cover the cost of transferring my equipment from my old vehicle to
a new vehicle?
Yes. The cost of transfer installation to your new vehicle is eligible for up to $1,000 reimbursement. Simply submit the receipt to your Ford Dealer as an adaptive equipment invoice.