Frequently Asked

FAQS - Frequently Asked Questions

Accessibility Program
  • What adaptive equipment qualifies for the financial reimbursement?
    Adaptive equipment is defined as any installed device that makes it easier for persons with special needs to drive or be transported in a vehicle. Equipment that can be factory installed, or is considered a factory option by Ford, is not eligible. Equipment which is not clearly related to a specific medical need, such as aftermarket alert hearing devices, swivel seats, pedal extensions and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical professional.
  • Can I go to any adaptive equipment installer or do I need to go to someone on the Accessibility Resource Guide listing?
    You may take your vehicle to the adaptive equipment installer of your choice. The list is provided for reference only - no endorsement is intended. You should verify information, check with adaptive equipment manufacturers and obtain complete references before any services are rendered.

    However, vehicle modifications must be done by a Ford-accredited Qualified Vehicle Modifier (QVM) to maintain reimbursement eligibility.
  • Will Ford Accessibility cover the cost of transferring my equipment from my old vehicle to a new vehicle?
    Yes. The cost of transfer installation to your new vehicle is eligible for up to $1,000 reimbursement. Simply submit the receipt to your Ford Dealer as an adaptive equipment invoice.